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网点新建的工单如何派给自己

更新于 2024/09/09
浏览量:36
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我们的工程师有时候会自己接到售后服务需求,需要工程师建完单后,工单自动派到自己网点上,这种要怎样设置?


这种情况需要在小橙云服上打开相关的分配设置,请按照以下步骤进行操作:


(1)打开【系统设置】-【基础资料】-【网点基础设置】页面;


(2)找到【新建工单】一栏,选择开启选项,这样工程师才能在移动端的工作台上找到新建工单按钮;


(3)找到【自动派单】一栏,选择开启选项,打开后,系统才会进行自动派单,否则工程师新建后会找不到工单;


(4)找到【分派客服】一栏,按照实际情况选择:

         [按自动分配客服规则]:按照工单所属的工单模块规则进行分配,如果该模块没有设置,那么客服一栏将为空,工单无法回到网点里;

         [指定客服人员]:选择一个固定的客服人员,网点自己新建的工单都会分配给他(她),然后工单才自动分派会网点里。


(5)滚动网页到页面底部,点击【保存】按钮,这样设置才会生效。


常见问题_34.jpg


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