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怎样把工单派给多人同时跟进?

扫码、转发分享

我们的售后工单需要多个工程师同时跟进,把工单转来转去太麻烦了,有没有办法满足这种情况?

这个小橙云服是支持的,虽然无法直接指派多个师傅,但是客服在分派网点时,可以选择【由网点自行分派】,完成反派后,工单会以【待分派】的状态进入网点,此时网点内的工程师都可以对这张工单进行编辑,在实际操作上,满足多个工程师同时根据的需求。


常见问题_37.jpg


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