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如何查找工单

更新于 2024/09/03
浏览量:150
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进入工单列表后,可通过搜索和筛选功能,对当前状态的工单进行精准查找


1、搜索功能


点击顶部导航栏下方的搜索框可输入工单编码/用户姓名/用户电话/用户地址进行搜索查询相关工单。


2、筛选功能


点击右上角搜索框旁的筛选按钮,可以进行条件进行筛选。筛选条件如下:

工单状态/工单类型/工单品牌/产品类型/网点/级别/客服/受理方式/下单时间/处理时长/是否包含备件


查找工单(1).jpg

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